Legal

Refund & Cancellation

Last updated: 26 September 2026

Digital products (packs)

Digital files are delivered instantly and cannot be returned, so all sales are final once your download link has been delivered.

You will get a full refund if:

• you were charged twice for the same order;
• your download never arrived and I cannot deliver it within 48 hours of your email; or
• the files are broken or clearly not as described, and I cannot fix or replace them within 5 working days.

Please ask within 7 days of your purchase by emailing me with your order or payment ID.

Services (websites, apps, motion design)

• Before work starts: cancel and your advance is refunded in full.
• After work starts: the advance covers the work already done and is not refundable. Any amount you paid for milestones that have not started is refunded.
• Delivered and approved work is not refundable.

How refunds are paid

Approved refunds go back to your original payment method through Razorpay within 5 to 7 working days. Your bank may take a few more days to show it.

Contact

To request a refund or cancel a project, write to: